Terms of service | Unified Outbound

These terms

Unified Outbound is a trading name of FFB Consulting Ltd, registered office 30/1, Kenilworth Court, Sir Augustus Bartolo Street, Ta'Xbiex XBX 1091, Malta. In these terms "we" and "us" means FFB Consulting Ltd. "You" means the business that buys a plan.

These terms apply when you pay an invoice, pay at checkout or sign an order with us. Your order sets out your plan, price, start date and any discount. If the order and these terms disagree, the order wins.

Our services are for businesses only. By buying you confirm you act for a business and can accept these terms for it.

What we do

We run done-for-you cold email campaigns. Each plan covers:

research of your market and the buyers who fit your offer
building and verifying contact lists
writing the campaigns, which you approve before anything is sent
buying, setting up and warming the sending domains and inboxes
sending, handling replies and booking interested leads into your calendar
a weekly report

Your plan sets how many leads we contact each month. Leads you give us, such as past customers, count toward that number. Setup and warm-up take about 2 to 3 weeks before the first emails go out. We may change the tools and suppliers we use, as long as the service stays the same or better.

No guaranteed results

Replies and meetings depend on your market, your offer and how you follow up. We can't control those. So we don't guarantee any number of replies, meetings, deals or revenue. Any figures we share are estimates, not promises.

What we do promise is the work: the agreed number of leads contacted each month, done with care and reported honestly.

Fees and payment

Plans are a flat monthly fee in US dollars. You pay each month in advance.
You can pay by bank transfer or by card. If you pay by card you allow us to charge the card each month until the plan ends.
If you pay several months upfront, any discount is shown on your order. Upfront payments cover those months only.
Prices don't include taxes. If VAT or a similar tax applies, it is added or reverse-charged as the law requires. You pay any bank or transfer fees on your side.
If a payment is more than 7 days late we may pause sending until it is paid. The paused days still count toward your term.
Please talk to us before you dispute a card payment. If you open a chargeback for work we delivered, we stop the service and you still owe the fee.

Term and cancelling

Your first term is 3 months. That is how long it takes to warm up the setup, test the copy and see what works.
After the first term your plan runs month to month.
To cancel, give us 30 days' notice in writing through our contact page or by email to your account contact. You pay for the notice period.
You can move to a bigger plan at any time. Moving to a smaller plan starts at your next monthly payment.
Either of us may end the agreement straight away if the other breaks these terms in a serious way and doesn't fix it within 14 days of being told.
We may also stop work straight away if you ask us to send anything unlawful or misleading.

Refunds

If you cancel before we start setup, we refund what you paid in full. Once setup starts we buy domains, inboxes and data for you. So fees for a month that has started aren't refunded.

If we fail to deliver the agreed work in a month, tell us. We will make it up the following month, or credit that month's fee.

What we need from you

Clear facts about your offer, your customers and the results you can honestly claim.
Approval or changes on the campaign copy within 3 working days.
Prompt follow-up on the leads we book. We can't help a lead nobody calls back.
A named contact on your side.

If something we need is late, our timeline moves by the same amount.

Email law and your lists

We follow the email laws that apply to us. That includes the US CAN-SPAM Act and, for contacts in Europe, GDPR and the ePrivacy rules. Every campaign email has a simple way to opt out. We honour opt-outs at once and keep a suppression list.

Our emails promote your business. So you also have duties under these laws. You agree that:

everything you tell us about your offer is true, and we may use it in the copy
you have the right to use any contact list you give us, such as past customers or old leads
you'll tell us about anyone who asks you not to be contacted
your products and services are legal where we send

We don't send campaigns for adult content, gambling, weapons, drugs, crypto investments, debt relief or anything unlawful. We may refuse any copy or list we think is risky.

Who owns what

Your material. Your brand, logos and content stay yours. You let us use them to run your campaigns.
Campaign copy. Once you've paid for the month, the copy written for you is yours to keep and use.
Leads and replies. Every reply, booked meeting and lead who showed interest is yours.
Lists we build. These come from data providers under their licences. You get the leads who replied. The raw lists stay with us.
Sending setup. The sending domains and inboxes are ours. When you leave you can ask us to transfer the domains to you once all fees are paid.
Our know-how. Our methods, templates and tools stay ours.

We only name you as a client, or share your results, with your written OK.

Confidentiality and data

We keep your business information private. We use it only to run your campaigns. This lasts for 2 years after our work ends. It doesn't cover information that is public or that the law requires us to share.

For contact lists you give us, we process the data for you and only as you instruct. For lists we build, we act as controller. Our privacy policy explains how we handle personal data. If you need a data processing agreement, ask and we'll sign one.

Warranties and liability

We'll do the work with reasonable skill and care. Apart from that, the service is provided "as is". TO THE EXTENT THE LAW ALLOWS, WE GIVE NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. THIS INCLUDES ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Email providers decide what lands in the inbox. We work hard on deliverability but can't control their filters.

TO THE EXTENT THE LAW ALLOWS, NEITHER OF US IS LIABLE FOR LOST PROFITS, LOST REVENUE OR INDIRECT LOSSES. OUR TOTAL LIABILITY IS CAPPED AT THE FEES YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM.

You'll cover our costs, including reasonable legal fees, if a claim against us comes from your offer, your claims or a list you gave us.

None of this limits liability that can't be limited by law, such as for fraud.

General

We are an independent contractor. Nothing here makes us your employee, partner or agent.
Neither of us is liable for delays caused by events outside our control, such as outages at an email provider.
Notices go by email to the contacts on your order, or to us through our contact page.
We may update these terms. If we do, we'll tell current clients 30 days before the change applies to them.
Neither of us may transfer this agreement without the other's OK, except as part of selling the business.
If one part of these terms can't be enforced, the rest still applies.
These terms are governed by the laws of Malta. Before going to court we'll both try in good faith to settle any dispute within 30 days. The courts of Malta decide any dispute that isn't settled.
Your order and these terms are the whole agreement between us.